Steps
- Check which category tab is active - your search only runs against accounts in that category, not the full list, unless "All" is selected.
- Double-check the spelling of the name or Account ID you typed.
- Try a shorter or more general search term, since the search looks for partial matches.
- Clear the search bar to confirm the account actually exists in the current view at all.
Related Articles
- How Does Account Search Work?
- How Do I Search for an Account?
- Why Can't I Find an Account?
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